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FAQs

Frequently Asked Questions

How long do I have to return a product?

You have 40 days from the date of delivery to request a return or exchange. Items must be returned in new and unused condition.

Do I have to pay for return shipping?

No. Return shipping is completely free for all approved returns and exchanges within the United States.

How long does it take to receive a refund?

Refunds are processed within 20 days after your returned item is received and inspected. The funds will be returned to your original payment method.

Can I exchange an item instead of requesting a refund?

Yes. Exchanges are available within the 40-day return window, provided the product is still in new condition and subject to availability.

How long does shipping take?

Orders typically arrive within 6–14 business days after purchase, depending on your location within the United States.

Do you charge for shipping?

No. We offer free standard shipping on all orders within the United States.

What payment methods do you accept?

We currently accept PayPal and Venmo as secure payment options at checkout.

Is my payment information secure?

Yes. All transactions are protected with SSL encryption technology, ensuring your personal and payment details remain secure.

Do you sell my personal information to third parties?

No. We never sell, rent, or trade your personal information. Your data is only used to fulfill orders, provide support, and improve our services.

How can I contact customer support?

You can reach us by email at info@vilanesse.com or through our online contact form. Our team is available Monday to Friday, 9:00 AM – 5:30 PM (GMT-5), and we aim to respond within 48 business hours.